Here at A W Brown Dental Practice we take complaints very seriously and try to ensure that every patient receives the best possible service and care.
We are a busy practice and we do acknowledge that despite our best efforts, human error is inevitable. We do welcome feedback and complaints as this gives us an opportunity to review the quality of our care and services, and to ensure that our high standards of patient care and services are met and maintained.
Complaints can be made in person or by telephone.
To: Mrs I Poddar (principle Dentist)/ Mrs J Prentice (Practice Manager)
Tel: 01394 274936
Or in writing to the practice address:
11 Victoria Street, Felixstowe, Suffolk, IP11 7EW
Or E-mail: firstname.lastname@example.org
Your complaint will be:
*Acknowledged within 3 working days.
*Investigated thoroughly and promptly by the 'complaints team'.
*attempt to resolve the problems to a mutual satisfaction either through further correspondence or a further meeting.
If you're still unhappy with our response to your complaint we would encourage you to contact us and we will investigate further, or you can contact:
The Dental Complains Service regarding Private Treatment
The General Dental Council
37 Wimpole Street,
London, W1m 8DQ
Dental Complaints Service
2 Cherry Orchard Road
Tel: 0208 253 0800
For Dental Complaints regarding NHS Treatment
Parliamentary and Health Service Ombudsman:
Tel: 03450 154 033
Healthwatch - Suffolk
14 Hill View Business Park,
Old Ipswich Road,
Tel: 01449 703949